What do I do if I have changed my email?

You should log in with the email you are registered with and click on update your profile, changing your email address, you will then receive a confirmation of the change by email to your new email address.

I have a shared household email; can we all take part in surveys?

Everyone who becomes a member requires his/her own email address to register. So each can complete a survey and either collect reward points or participate in prize draws with their individual entry account.

How does Petspanel use my information?

At Petspanel we help our clients find the right panel of pet owners for a particular survey based on the information you provide us with.
How long it takes for me to receive news from prize draws?

Prize draws are processed when the survey is closed. The winners will be normally notified by email and if permitted the winner will also be announced on our website. All prize draws are carried out using a random number electronic system.

What personal information does Petspanel collect from me?

Some personal information is collected when you register. During registration, Petspanel will ask you to provide us with your name, email address, postcode, country and pet ownership. The information you volunteer to give helps to ensure only genuine pet owner are invited to Petspanel.

Who is collecting information?

While you are on the Petspanel site, your information is only shared with us.
With whom does Petspanel share my information?
Petspanel will not share or disclose any of your personal information without your permission. Except in cases when, the disclosure of confidential information may be required by law.

How can I update, correct, my personal information?

If you wish to change your Petspanel Profile information, you can do so at any time by using your ID and password. If you have forgotten your password, you can request a reminder by clicking Forgotten your password. Your Petspanel account can be deleted or deactivated at any time by accessing your account.

Further Information

For any other information you may require please direct any questions to This e-mail address is being protected from spambots. You need JavaScript enabled to view it